↧
Image may be NSFW.
Clik here to view.
Clik here to view.
Wow!! Customer Service On My Trip To India
Every once in awhile we get the chance to witness a feat of incredible customer service that reminds us that the stars are aligned, people are nice and that the world is a wonderful, dreamy place. This...
View Article
Image may be NSFW.
Clik here to view.
Clik here to view.
It’s Customer Effort, Not Just Customer Sat
We spend a lot of time talking about customer satisfaction but a lot less time talking about customer effort. Said another way, how much effort do your customers have to invest to actually get the...
View Article