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Wow!! Customer Service On My Trip To India
Every once in awhile we get the chance to witness a feat of incredible customer service that reminds us that the stars are aligned, people are nice and that the world is a wonderful, dreamy place....
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It’s Customer Effort, Not Just Customer Sat
We spend a lot of time talking about customer satisfaction but a lot less time talking about customer effort. Said another way, how much effort do your customers have to invest to actually get the...
View ArticleClik here to view.
Wow!! Customer Service On My Trip To India
Every once in awhile we get the chance to witness a feat of incredible customer service that reminds us that the stars are aligned, people are nice and that the world is a wonderful, dreamy place. This...
View ArticleClik here to view.
It’s Customer Effort, Not Just Customer Sat
We spend a lot of time talking about customer satisfaction but a lot less time talking about customer effort. Said another way, how much effort do your customers have to invest to actually get the...
View Article